What is referred to as 'front of house' in hospitality?

'Front of house' in the hospitality industry refers to areas where guests interact with staff, such as the lobby, dining areas, and reception desks. This term encompasses all visible parts of a hospitality operation where guests have direct contact with the services provided, creating a crucial part of the overall guest experience.

In these spaces, staff engage with patrons, providing service, information, and support, which significantly influences perceived service quality. Therefore, 'front of house' is essential for establishing brand reputation and customer satisfaction, as it is often where first impressions are made.

In contrast, 'back of house' areas, such as kitchens or staff-only spaces, are focused on operations that guests do not see and thus do not contribute directly to guest interactions. While these areas are vital for the functioning of the establishment, they do not fall under the 'front of house' classification.

Understanding this distinction is crucial for hospitality professionals, as it helps define roles, improve service strategies, and enhance the overall guest experience.