Which of the following roles is primarily concerned with maintaining guest satisfaction?

The role of a manager in the hospitality industry is primarily concerned with maintaining guest satisfaction because managers oversee the overall operations of an establishment and are responsible for ensuring that all guests have a positive experience. They interact with guests, address their concerns, and implement strategies to enhance service quality, thereby directly influencing guest satisfaction.

Managers develop policies and training programs for staff, ensuring that everyone understands the importance of customer service. They also analyze feedback from guests to identify areas for improvement, which can lead to higher satisfaction rates. Additionally, managers coordinate between different departments to ensure that guests' needs are met promptly and efficiently, making their role crucial in achieving a high standard of guest satisfaction.

While chefs, janitors, and maintenance workers contribute to the guest experience, their focuses are more specific to their individual roles; chefs focus on food quality, janitors maintain cleanliness, and maintenance workers ensure functionality. However, it is the manager who takes a holistic approach to assess and enhance all aspects that impact guest satisfaction.